Below is a list of the most frequent issues reported by May First members including links to diagnostic checklists and possible fixes.
If you cannot find information related to the issue you are experiencing here contact May First technical support.
Help! I am not receiving e-mails
Help! I am having problems sending e-mails
Help! I am receiving lots of Spam
* Other e-mail related issues
Help! My website is down
Help! My TLS (https) certificate is invalid/expired
Help! My website is slow
Help! My website has been hacked
* Other website related issues
Help! I've lost my password
Help! I cannot login to my account
* Other user account related issues
Help! I am receiving an error in the control panel
Help! My control panel change is stuck in pending-update or pending-insert
* Other control panel related issues
Help! I can't access Nextcloud
Help! I can't share with another user through Nextcloud
Help! I can't open OnlyOffice document
* Other Nextcloud related issues