If your hosting order is using our new infrastructure, the way to connect to your website host using ssh or sftp has changed.
In the members control panel, ensure your username has been granted "Server Access". You can do that be either editing the user account record, and putting a check mark in the "Server Access" checkbox. Or, by clicking the "Server Access" tab and creating a new record.
You must login to the members control panel once per day each day you want to access the server to authorize your username to access the web server for the next 24 hours. If you are logged in to the control panel via a different username, you will need to log out and log back in as the user you wish to ssh or sftp as. You may do this manually or automate it.
Username: Your username
Depending on the software and method you use to connect you may additionally need to specify the port and protocol
Protocol: sftp or secure FTP or SSH
If you would like a point and click program with a graphical interface, some good options are:
Most Secure FTP programs will show your local folders on the left side and the server server folders on the right. You can drag files and folders from the left side to the right side. Be sure to place all files and folders that you want accessible in your web site in the "web" folder.
Windows, Mac and Linux also include a command line sftp program you can use from a terminal/console
sftp firstname.lastname@example.org (replace "username" with your actual username)
You can also connect to the server using the Secure Shell Protocol (SSH) to access an interactive command line console on the server.
Windows, Mac and Linux also include a command line ssh program you can use from a terminal/console
ssh email@example.com (replace "username" with your actual username)
The PuTTY dedicated ssh client is another option for Windows.
The first time you connect you will be asked to verify the server fingerprint. The shell server fingerprint should be any one of the following: